Browse the consumer advise website for help on problems in consumer trade. There is a wealth of information on e.g. rectifying defects, agreements and making payments. If the problem cannot be resolved, the consumer advisor assists and mediates in disputes between consumers and businesses. You can contact the consumer advisor by phone, by e-mail or at their local offices. Advise services are available to all residents in European Union or European Economic Area countries. For instructions what to do and contact information check
Consumer advisory services are free of charge.